Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365.

Part 1:
* Training users
* Troubleshooting account and startup issues
* Repairing Office apps
* Working with Word, PowerPoint, Excel, Outlook, Visio, and OneNote
* Communicating with Skype and Yammer
* Using OneDrive and SharePoint
* Fixing file synchronization issues

Part 2:
* Troubleshooting printing and startup issues
* Recovering lost and damaged files
* Fixing compatibility issues
* Troubleshooting Skype audio and video issues
* Accessing SharePoint sites
* Syncing files
* Connecting to email